Acceptable Use Policy (AUP)
Effective Date: 5/1/2025
Last Updated: 3/20/2026
1. General Use Requirements
All clients must use our services only for lawful, legitimate, and authorized purposes. Any use that violates federal, state, or local laws, regulations, or industry standards is strictly prohibited.
2. Lead Source Requirements
To ensure compliance with TCPA, FCC, and other regulatory frameworks, clients must maintain and provide documented proof of lead opt-in consent upon request.
- Clients must not send traffic to our network from leads that are not fully and legally opted-in.
- We reserve the right to suspend or terminate services without notice to any client who fails to provide adequate proof of opt-in consent for their traffic.
- All opt-in records must be timestamped, verifiable, and stored for a minimum of 12 months (or longer if legally required).
3. Traffic Integrity and Fraud Prevention
To protect our network and reputation, we have implemented Roboguard and VoiceGuard technology to detect, block, and mitigate:
- Robocalls and voice spam
- Traffic manipulation
- Call flooding, pump-and-dump schemes, and other fraudulent activity Clients must:
- Cooperate fully with investigations of suspicious traffic
- Avoid any circumvention of Roboguard, VoiceGuard, or any other fraud detection tools
- Refrain from transmitting calls through obfuscated or falsified caller ID (i.e., "spoofing")
4. Prohibited Activities
The following activities are strictly prohibited:
- Transmission of traffic from unverified or non-consenting leads
- Use of autodialers or prerecorded messages without required consent
- Spoofing or misrepresenting caller identity
- Call routing through illegal or unauthorized channels
- Generating artificial traffic or manipulating call detail records (CDRs)
5. Enforcement and Consequences
Violation of this AUP may result in:
- Immediate suspension or termination of services
- Blacklisting of offending numbers or domains
- Reporting to relevant regulatory authorities
- Legal action and financial liability for damages
6. Updates to this Policy
We may update this AUP from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
7. Contact Information
If you have questions about this AUP or need to submit opt-in documentation, please contact:
■ Compliance Department
■ +1(202) 571-8262
All onboarding requests are subject to compliance verification and carrier approval.